Your data in Whisay

Last updated: 26 October 2026

The practical side: what is on your computer, what is with us, how to delete it and how to get a copy. The full rules are in the privacy policy.

On your computer

The app keeps locally:

your dictation history (texts and versions after Refine),
audio recordings, but only when a transcription failed or when you turn on "Always save the audio recording to history" (Zawsze zapisuj nagranie audio do historii),
your personal dictionary and snippets,
settings, including the email address of the signed-in account,
the downloaded speech recognition model,
the account session token, protected by Windows (DPAPI) or macOS (Keychain).

Data folder:

Windows: %APPDATA%\com.whisay.app
macOS: ~/Library/Application Support/com.whisay.app

We have no access to this data.

On our servers

Without an account we have no data about you. We only count anonymous downloads and update checks, with no IP address and no installation ID.

With an account we keep:

your email address, display name and sign-in method (Google, Microsoft or email code),
your plan, trial end date and subscription details from Paddle (no card details),
monthly usage counters: cloud minutes, Ultra hours, Refine words,
the days on which the account was active,
secured hashes of sign-in codes and sessions.

We never store recordings, dictated texts, history, dictionary or snippets on our servers. In online mode the recording and the text are processed only for the duration of the request.

How to delete data from your computer

In the app: Settings > Privacy and data > Delete data from this device, then confirm with Delete data.

This removes from the computer:

dictation history and saved audio recordings,
personal dictionary and snippets,
all settings (the app restarts with the setup wizard),
the downloaded speech recognition model (you will need to download it again),
your sign-in on this device.

Your Whisay account stays and you can sign in again. This cannot be undone.

Smaller clean-ups:

Settings > History and data > History cleanup: automatically delete dictations older than 30, 90, 180 or 365 days,
Settings > History and data > Saving audio recordings: turn off "Always save the audio recording to history" if you do not want recordings kept,
delete single entries in the history.

On macOS the app has no uninstaller that removes data. Before you remove the app from your computer, use "Delete data from this device".

How to delete your account

There are two ways:

In the app: Settings > Privacy and data > Delete Whisay account, visible when you are signed in. Type the confirmation word shown in the window (DELETE in the English interface) and click Delete account forever. Once the server confirms, the app also deletes the data on this computer and restarts.
On the web: account.whisay.com > Delete account. Confirm by typing the word shown on the page. The data on your computers stays; remove it in the app with "Delete data from this device".

What happens:

We delete the account immediately and permanently, together with sessions on all devices, usage counters, activity history and the links to Google or Microsoft.
If you have an active subscription, we first cancel it in Paddle with immediate effect. If the cancellation fails, we delete nothing and ask you to try again. The refund policy explains refunds.
What remains: an anonymous trial record (a hash of the email address, not the address itself), the subscription record without a link to the account, administrator log entries with only the account ID, and anonymous statistics. Paddle keeps invoices because the law requires it.
Technical logs are removed after 30 days. Database backups are overwritten after a short time.
Local mode keeps working without an account.

How to get a copy of your data

Data on your computer: it is in the app data folder, in the whisay.db file. You can copy single texts from the history with the Copy button (Kopiuj).
Account data: you can see the basics (email, plan, usage this month, sign-in methods, subscription) at account.whisay.com.
A full copy of your server data: there is no self-service download yet. Write to support@whisay.com from the address linked to your account. We will reply within one month.

Contact

Personal data: support@whisay.com
Everything else: support@whisay.com